🔒 Privacy Policy

1 Introduction

Eurotogel ("we", "us", "our", "the Platform") operates the online gaming and sports betting services available at eurotogel.cam. We are committed to safeguarding the privacy of every individual ("you", "the Player", "the User") who accesses our Platform, creates an Account, or otherwise interacts with our services.

This Privacy Policy ("Policy") sets out in clear terms what personal data we collect, the purposes for which we process it, the legal grounds on which we rely, with whom we share it, how long we retain it, and the rights you hold over your own data. This Policy applies to all personal data collected through the Platform, whether provided directly by you during registration, generated automatically through your use of our services, or obtained from authorised third-party sources during identity verification processes.

Eurotogel maintains its primary player-facing operations for the Malaysian market, serving players from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other regions. Where applicable, we comply with the relevant data protection obligations arising under international gaming regulations and the data privacy frameworks applicable to our operating jurisdiction.

2 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, IP address, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.
• "Controller" means the entity that determines the purposes and means of processing Personal Data. For the purposes of this Policy, Eurotogel is the Data Controller.
• "Processor" means a third party that processes Personal Data on behalf of the Controller under a data processing agreement.
• "KYC Data" means identity and age verification documents and information submitted by a Player as part of the Know Your Customer (KYC) process, including but not limited to government-issued identification documents and proof of residential address.
• "Transaction Data" means records of deposits, withdrawals, wagers, game outcomes, and related financial activity within a Player's Account.
• "Technical Data" means automatically collected information such as IP address, browser type, device identifiers, operating system, session timestamps, and pages visited.
• "Consent" means a freely given, specific, informed, and unambiguous indication of agreement by which a data subject signifies acceptance of the processing of their Personal Data for a defined purpose.

3 Personal Data We Collect

Eurotogel collects only the Personal Data that is necessary for the purposes described in this Policy. The categories of data we collect include:

3.1 Identity and Account Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (for mandatory 21+ age verification).
• Nationality and country of residence.
• Username and encrypted account password.
• Copies of identification documents submitted during KYC (e.g., MyKad, passport).
• Proof of residential address documents (e.g., utility bills, bank statements).

3.2 Contact Data

• Email address.
• Mobile phone number (including Malaysian mobile numbers registered for Touch 'n Go eWallet or DuitNow).
• Residential address.

3.3 Financial and Transaction Data

• Payment method details (e.g., bank account numbers, e-wallet identifiers for Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, FPX, or cryptocurrency wallet addresses).
• Deposit and withdrawal history, including amounts in MYR and timestamps.
• Betting and gaming transaction history, including game type, stake amount, outcome, and account balance changes.
• Bonus and promotion claim records.

3.4 Technical and Usage Data

• IP address and geolocation data derived from IP.
• Device type, operating system, and browser version.
• Session start and end times, pages visited, and features accessed.
• Clickstream data and interaction logs within the Platform.
• Error logs and crash reports where applicable.

3.5 Communication Data

• Records of live chat sessions, email correspondence, and support ticket exchanges between you and Eurotogel's customer service team.
• Survey responses and feedback submitted voluntarily.

4 How Personal Data is Collected

We collect Personal Data through the following channels and mechanisms:

1. Direct provision by you: During account registration, KYC document upload, deposit and withdrawal requests, live chat interactions, email communications, and voluntary survey or feedback submissions.
2. Automated technical collection: Through cookies, web beacons, pixel tags, and server logs that record Technical Data when you access and navigate the Platform.
3. Third-party identity verification services: When we engage licensed KYC and AML (Anti-Money Laundering) service providers to verify the identity documents and personal details you submit.
4. Payment processors and e-wallet providers: When transaction data is shared with us by payment facilitators (e.g., DuitNow, FPX, Touch 'n Go) in the course of processing your deposits and withdrawals.
5. Fraud detection and security partners: Technical and behavioural signals may be collected through integrated security tools designed to identify suspicious account activity or fraudulent transactions.

5 Purposes of Data Processing

Eurotogel processes your Personal Data for the following specific purposes:

Eurotogel does not process your Personal Data for purposes beyond those listed above without first obtaining your consent or identifying an alternative lawful basis for processing.

6 Legal Basis for Processing

Where data protection law requires us to identify a legal basis for each processing activity, we rely on the following:

• Contractual necessity: Processing required to perform our obligations under the Account Agreement with you (e.g., processing deposits, settling bets, maintaining your account balance).
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations, age verification requirements, and regulatory reporting duties.
• Legitimate interests: Processing carried out for purposes of fraud prevention, Platform security, responsible gambling monitoring, internal analytics, and improving our services — where such interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications (promotional emails, bonus notifications). You may withdraw consent at any time by contacting our support team, without affecting the lawfulness of prior processing.

7 Data Sharing with Third Parties

Eurotogel does not sell, rent, or trade your Personal Data to third parties for commercial purposes. We share Personal Data only in the circumstances described below, and only to the minimum extent necessary:

• Payment processors and e-wallet providers: To facilitate deposits and withdrawals via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency channels.
• Identity verification and KYC service providers: Licensed third parties engaged to verify identity documents, perform sanctions screening, and support AML compliance checks.
• Game content providers and live dealer studios: Technical integration with game platform providers may involve sharing session identifiers and wager data necessary to operate specific games.
• IT and infrastructure service providers: Cloud hosting, data storage, and cybersecurity service providers operating under binding data processing agreements.
• Legal and regulatory authorities: Where required by law, court order, or direction from a regulatory or law enforcement authority, we may disclose Personal Data without prior notice to you.
• Professional advisors: Lawyers, auditors, and accountants engaged to provide legal, compliance, or financial services to Eurotogel, under strict confidentiality obligations.

8 Cookies & Tracking Technologies

Eurotogel uses cookies and similar tracking technologies on the Platform to support core functionality, enhance the user experience, and gather anonymised analytics data. The types of cookies we use include:

• Strictly necessary cookies: Required for the Platform to function correctly — for example, session authentication cookies that keep you logged in during an active session. These cannot be disabled.
• Functional cookies: Store your preferences such as language selection and notification settings so you do not have to re-enter them each visit.
• Analytics cookies: Collect anonymised data about how players navigate and interact with the Platform (e.g., which pages are visited most, average session duration). This data is used in aggregate form only to improve Platform performance.
• Security cookies: Help detect unusual login behaviour, multiple simultaneous sessions, or other indicators of account compromise or fraud.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use core Platform features including account login and fund transactions. Eurotogel does not currently support a granular cookie consent management tool on the Platform; by continuing to use the Platform, you consent to the use of cookies as described here.

9 Data Retention

Eurotogel retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law, regulatory obligation, or legitimate business need. Our general retention guidelines are as follows:

• Account and KYC data: Retained for the duration of the active Account relationship, plus a minimum of five (5) to seven (7) years following account closure, in compliance with AML record-keeping requirements.
• Transaction and financial records: Retained for a minimum of seven (7) years following the date of the relevant transaction, consistent with standard financial record-keeping obligations.
• Communication and support records: Retained for up to three (3) years following the last interaction, or longer where a matter remains unresolved or subject to legal proceedings.
• Technical and usage data: Typically retained in identifiable form for up to twelve (12) months, after which logs are anonymised or deleted.
• Marketing consent records: Retained until you withdraw consent or request erasure, plus a reasonable period to demonstrate compliance with consent management obligations.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents re-identification.

10 Data Security

Eurotogel implements a multi-layered approach to the security of your Personal Data, including the following technical and organisational measures:

• Transport encryption: All data transmitted between your device and the Platform is protected using 256-bit SSL/TLS encryption.
• Storage encryption: Sensitive data fields — including passwords (stored as salted hashes), KYC document copies, and financial identifiers — are encrypted at rest.
• Access controls: Personal Data is accessible only to Eurotogel personnel with a documented need to access it as part of their role. All staff access is logged and reviewed periodically.
• Two-factor authentication: Available to Players to protect Account login. Eurotogel's internal administrative systems also require multi-factor authentication for privileged access.
• Penetration testing and security audits: The Platform undergoes periodic third-party security assessments to identify and remediate vulnerabilities.
• Incident response: Eurotogel maintains a documented data breach response procedure. In the event of a breach involving your Personal Data, we will notify affected individuals and relevant authorities in accordance with applicable legal requirements.

11 Your Rights as a Data Subject

Subject to applicable data protection law and certain legitimate exceptions, you have the following rights in respect of your Personal Data held by Eurotogel:

• Right of Access: You may request a copy of the Personal Data we hold about you, along with information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete Personal Data held in your Account or KYC records.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (particularly AML record-keeping requirements, which may override this right).
• Right to Restriction: You may request that we restrict processing of your Personal Data in specific circumstances — for example, while you contest the accuracy of data we hold.
• Right to Data Portability: You may request a copy of the Personal Data you have provided to us in a structured, machine-readable format, where technically feasible.
• Right to Object: You may object to processing carried out on the basis of legitimate interests or for direct marketing purposes. In the case of direct marketing, we will always honour an objection immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the rights above, please contact our Data Protection team at the details set out in Section 15 below. We will respond to verified requests within thirty (30) days. For complex or multiple requests, this period may be extended by up to a further sixty (60) days, with prior notice to you.

12 Minors & Age Policy

The Platform is strictly restricted to individuals aged 21 years and above. Eurotogel does not knowingly collect, store, or process Personal Data belonging to any person under the age of 21.

Age verification is a mandatory step in the KYC process. All Accounts are subject to age verification before withdrawal privileges are activated. Where Eurotogel discovers or has reasonable grounds to believe that Personal Data has been collected from an individual under the age of 21, the affected Account will be immediately suspended and all collected data deleted or returned, with net deposit amounts refunded to the registered payment method.

13 International Data Transfers

Eurotogel operates with a technology infrastructure that may involve the storage or processing of Personal Data in jurisdictions outside Malaysia. Where Personal Data is transferred to a country that does not offer an equivalent level of data protection to that applicable in our operating jurisdiction, Eurotogel will implement appropriate safeguards to ensure your data remains protected, including:

• Binding contractual clauses between Eurotogel and the receiving entity, incorporating data protection obligations equivalent to those in this Policy.
• Transfers only to processors operating in jurisdictions with recognised data protection frameworks, or under applicable adequacy decisions.
• Regular review of third-party data processor compliance with agreed security and privacy standards.

Your use of the Platform constitutes acknowledgement that your Personal Data may be processed in these circumstances.

14 Amendments to This Policy

Eurotogel reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory guidance, or platform functionality. Material changes will be communicated to registered Players via email notification to the address on file, or via a prominent notice on the Platform homepage, at least seven (7) days before the amended Policy comes into effect.

The "Effective Date" at the top of this page indicates when the current version of the Policy came into force. We recommend that you review this Policy periodically. If you continue to use the Platform after an amended Policy comes into effect, you are deemed to have accepted the updated terms.

Prior versions of this Policy are archived internally and may be provided upon request to any Player who wishes to review the terms that applied at a particular point in time.

15 Contact Us & Data Enquiries

If you wish to exercise any of your data subject rights, raise a privacy concern, or request further information about how Eurotogel processes your Personal Data, please contact our support team through the following channels. All contact details are provided as plain text and are not clickable links.

Where a privacy complaint cannot be resolved through our internal process to your satisfaction, you may have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction.